Read the Install Guide First
This FAQ assusmes you have read our Install guide: http://exportkit.com/learn/getting-started/installation. Follow the steps in our guide to avoid these errors.
If you have any questions or run into another situation, please comment below.
Extension was not Properly Signed
If you get the error "The Export Kit - Lightning Storm extension could not be loaded because it was not properly signed.", this is because the source files/folders were modified. This can happen when you drag-and-drop files.
SOLUTION: Re-extract the plugin.
Not in Extensions List
If you do not see the plugin listed in the extensions list, then your CEP folder path is not correct. Ensure your
MAC: ~/Library/Application Support/Adobe/CEP/extensions/
Manifest Not Valid
If you get the error "Failed to install the extension "reshapemedia.exportkit.storm.CC. Please make sure the manifest.xml of this extension is valid...", this is because Extension Manager no longer support 3rd party plugins outside of Adobe Exchange (as of May 2015).
SOLUTION: Do not use Extension Manager - you must install the plugin manually with CC2015.
it doesn’t work with the latest CC2018
No worries, we are here to help. Our CC2015 version works with CC2015 – CC2017. Once you install the plugin using the files on our installer page, you will no longer see the error!
Hi I am using a mac, I have down loaded the install. There ist a CC 2106 in the package. Really appreicate your help and patients
You are getting the error because you are using the wrong installer. You are using the CC installer which is
Illustrator v17 is CC while Illustrator v21 is CC2017 - they are not the same, and require different installers.
To install in CC2017 you must use the files found on our Installation page: http://exportkit.com/learn/getting-started/installation – use the install files found there and follow the instructions on the page. This will ensure you have a clean install!
Hi sorry I am still getting ’This extension can not be installed, it requires illustrator version in range of inclusivelt between 16.0 and 17.9’.
I have downloaded and unzipper Folder CS6-CC with LightningStorm_CS6_CC.zxp in it
My illustrator plus all my other adobe products are full upto date.
It seems like you tried to install our CS6 version with CC2017 – this is an easy fix. Visit our installation page and you will see a link to download the CC version of the plugin along with install instructions: http://exportkit.com/learn/getting-started/installation.
Hi I am try to install the extension, I have the illustrator CC 2017 when I try to install extension 2016+ its says.
’This extension can not be installed, it requires illustrator version in range of inclusivelt between 16.0 and 17.9’.
My version however I have
Version:21.0.2, Copyright © 1987-2016 Adobe Systems Inc. All rights reserved.
Manual MAC Install CC
IMPORTANT: MAC Manual Extraction
Service Manager 4 is used with CC and CC2014 – if this is your version of Photoshop then you do not need to do a manual install, ensure you are using Extension Manager CC with the CS6-CC2014 version of the plugin.
If you have CC2015 or 16 then follow our manual install guide: http://exportkit.com/answers/install-problem-cc-2015-i-do-not-see-the-extension
I cannot find on my computer the extension folder and CEP folder too. Nowhere. I just found the CepServiceManager4 folder but isn’t there the extension folder.
I use Win 10 OS.
Please help me!
When you First Open the Plugin, you will see a white screen for a second or two – this happens because the server is caching your Google Fonts (after your first load, you will not see the white screen): http://exportkit.com/answers/why-do-i-see-a-white-screen-in-the-plugin.
If you do not see the icon in your item bar to open the plugin, then please contact us directly: http://exportkit.com/contact.
i can see plugin when i start nothing happens why? i use adobe cc 2015.5
Please read our quick install guide for CC2015: http://exportkit.com/learn/getting-started/installation.
I installed yesterday my exportkit into photoshop (cc 2015 6232016).. it was showing in my extensions.. I clicked on it and I was able to ”login” on member section. But nothing really happened. I was not showing. So I tried to uninstalled it. I erased the folder under CEP/extensions but then when I was pasting again the .zxp file once I changed it to zip file it was not giving the same message that it could corrupt the file as the first time I installed. Anyway.. now the lightning storm plugin is not showing under the photoshop extensions.. Your help is needed here.. Thanks!
You need to navigate to your Users folder, this is normally under your C drive. The drive you have Windows installed on will have your Users folder.
Once you find your Users folder, use the path mentioned above
%userprofile% should default to your User directory on Windows.
D:\Program Files (x86)\Photoshop\Adobe Photoshop CC 2015\Required\CEP\extensions
but it still don’t want to work when I extracted those files in this place. I don’t have AppData\Roaming\Adobe\CEP\extensions\
Check Your Spelling
Another very common mistake users make is spelling and the correct case (upper/lower). You must spell
BAD: CEP/extentions (extensions spelling) BAD: cep/extensions (CEP uppercase) BAD: CEP/EXTENSIONS (extensions lowercase)
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