Hi whenever I open illustrator and run the extension it loads for 10 seconds showing the prompts then I get the message Session did not start, I looked at the other threads and nothing there is helping, not sure whats going on.
We apologize for this, normally this is a very quick install. We have submitted a ticket to Tech and you will be contacted via email shortly. Tech will then debug your connection to find the cause of the issue.
User changed to ”quinn” no change.
Splash screen never left opened to begin with.
Skype was uninstalled months ago.
This is the original post regarding this issue: http://exportkit.com/answers/error-session-did-not-start-trying-again. This is a very specific message.
1) Ensure your OS user name is not ”User” and does not contain special characters
2) Close the Adobe splash screen
3) Disable skype
Try these solutions first, if this still does not work we will contact you directly and schedule Tech to debug your connection.
@admin not sure what you mean by debuggers and loggers, so ill assume that it couldn’t be the issue.
We will ask Tech to review your logs. Situations like this are normal, you must disable all debuggers and loggers. If you have Skype, disable that also and try again.
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