Why can i not use or access the "smart PSD batch" section?« Back to Questions List

I have been a home office customer for some time, this morning I recently upgraded to the business package, to access the smart PSD batch features.

 

After changing my package I uninstalled /reinstalled the plugin, restarted my PC and photoshop multiple times, as well as reloaded the plugin within photoshop.

 

However, the "Smart PSD batch" section is still grayed out / unclickable for me, as if I did not have the business package.

Is there something else I can try, or a way for you to grant me access to the batch options?

 

 

Added March 21, 2018 3:08 pm

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Hi,

This sound like a very specific issue with your account, we have sent a ticket to Tech and we will contact you shortly with and update and solution. Based on your description it sounds like you may have 2 active subscriptions and they are conflicting.

We apologize for the inconvenience and thank you for your patience. We will confirm with Tech and tell you the right steps to do.

Answer by admin ★★★
Answered On March 21, 2018 4:36 pm #
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