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Refund-Exchange Policy

Effective: April 5, 2014.

Reshape Media Inc. (“Reshape Media” or the “Company”) is committed to providing you the best experience possible with both your purchase and usage of Export Kit. This Refund-Exchange Policy describes Export Kit’s refunding and exchanges practices.

NON ACTIVATED KEYS

If you purchased a key and you have not activated it, please Contact Us with your original order number within 10 business days for a Product Exchange or full refund.

FAILED ACTIVATIONS

If for any reason your key does not activate, please Contact Us with your original order number and we will make every attempt to get your product activated.

3 Activation Rule

If we are unable to get you activate within 3 activation attempts, we can give you a full refund of your purchase. We continue to update our Activation servers and we will do our best to ensure you have a smooth activation process.

PRODUCT EXCHANGE

If you purchased the incorrect product for your needs, please Contact Us within 10 business days with your original order number and we will exchange your product for another product of equal or greater value.

We cannot exchange your product for another product of lesser value.

TERMS AND CONDITIONS

  • a) All refunds or exchanges must be made within 10 business days.
  • b) Once a key is verified activated, we cannot issue a refund.
  • c) We cannot issue a refund for Premium Add-ons.
  • d) We cannot exchange products for another of lesser value.
Our Refund-Exchange Policy does not apply to restricted offers, pre-paid data, rebates, coupons, premiums, free or bonus offers, close-outs, financing, special educational or non-profit prices and holiday prices.

This Refund-Exchange Policy and the Terms And Conditions within are subject to change without notice.

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