[ERROR] Session did not start trying again ...« Back to Questions List

I kept getting the message below. Then my IP got blocked.

"[ERROR] Session did not start trying again ..."

What would you recommend I do to fix the issue?


Asked by udesh
Added November 18, 2015 2:41 pm

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Invalid User Name

Tech found an issue with non-utf8 usernames where this can cause the plugin to reload the session. This can happen when using multi-language user names on your computer. Tech also found that some reserved names such as having the username: User, can also cause a session restart.


Create another user account on your system with an standard, English username. Launch Photoshop and reload the plugin to test.

Answer by admin ★★★
Answered On September 22, 2016 10:59 pm #

Close the CC2015 Splash Screen

You need to start Photoshop first, not the splash screen. Ensure you open a PSD or create a new file – then open the plugin. The plugin needs to read info from Photoshop in its “ready” state.

Answer by admin ★★★
Answered On September 22, 2016 1:43 pm #

Disable Skype

We have found that Skype will also cause this issue on older computers. If you experience a session restart often – disable Skype and reopen the plugin.

Answer by admin ★★★
Answered On January 20, 2016 1:20 am #

Hi Udesh,

That message has to do with Session/IP hopping and Proxy Debugging.

When you get that message, that means the server is “actively blocking you”, the only “normal” way to get this message is:

a) If you load Photoshop with Storm already open, sometimes Photoshop will request a lot of resources during load – to the server this looks like a debug.
b) If you load Photoshop and Illustrator and open the plugin in both at the same time – looks like a debug to the server.

In both situations the plugin will restart and you will no longer see the message, when you see the message multiple times - its because the server is blocking your debug.

If you are a “smart/curious user”, check out our JS Security in this video: http://exportkit.com/learn/video-tutorials/product-tour/mumbo-jumbo-javascript-security. Or you can ask us a question.

Play Fair

There are some actions which will instantly Suspend you, others will give you two attempts - then suspend you. Read our Abuse Policy for more details: http://exportkit.com/abuse.

Answer by admin ★★★
Answered On November 18, 2015 3:25 pm #
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Asked by udesh
4 answers
Last Answered 2 years ago by admin


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