I have purchased the plugin for ia for 1 month« Back to Questions List

I have purchased the plugin for ia for 1 month, but when i open export kit in ai and log in using my username and pw

username: ********

pw:*********

it stated that "409 application conflict - your account does not allow this application". How can I solve this?

 

Asked by chrisle0ng
Added March 29, 2017 4:01 am

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Hi,

Tech has corrected your PSD key and allowed AI. You may need to close and re-open Illustrator. Login to the plugin normally and AI will enable.

Let us know if you have any further issues.

Answer by admin
Answered On March 29, 2017 4:38 am #

Hi,

We sent you an email regarding this, currently our personal products will lock to a single environment for 30 days – Tech is changing this to allow for multiple environments in a single 30 day period.

In Your Situation

Do you want both PSD and AI, or only AI? We will ask Tech to correct your account.

Answer by admin
Answered On March 29, 2017 4:05 am #
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Asked by chrisle0ng
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Last Answered 8 years ago by admin

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