Why can i not use or access the "smart PSD batch" section?« Back to Questions List
I have been a home office customer for some time, this morning I recently upgraded to the business package, to access the smart PSD batch features.
After changing my package I uninstalled /reinstalled the plugin, restarted my PC and photoshop multiple times, as well as reloaded the plugin within photoshop.
However, the "Smart PSD batch" section is still grayed out / unclickable for me, as if I did not have the business package.
Is there something else I can try, or a way for you to grant me access to the batch options?
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I have same problem. I could not using Since set up to my computer (no more any +1 computer or account)
Could you find any solution to my problem also? I’ve lost 2 days in may account and I coul not using yet!
You can see my problem from following link
This sound like a very specific issue with your account, we have sent a ticket to Tech and we will contact you shortly with and update and solution. Based on your description it sounds like you may have 2 active subscriptions and they are conflicting.
We apologize for the inconvenience and thank you for your patience. We will confirm with Tech and tell you the right steps to do.
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