Error #409« Back to Questions List

I bought the service for AI and I want to add it to photoshop, so I purchased again the service for photoshop.

I am logging in from my photoshop and I am getting 409 error, application conflict.


Please assist, thank you.

Added April 3, 2017 12:23 pm

This question has been resolved, view the correct answer now!

Correct Answer


Tech has applied a hot-fix to the server, personal plans will now allow you to mix and match applications. Please login via Photoshop to confirm.

This feature has been requested a number of times so it is now live.


Do not attempt to use the plugin in both Photoshop and Illustrator at the same time, us only one-at-a-time, this will prevent a 420 message.

Answer by admin
Answered On April 3, 2017 6:59 pm #


We can help. Personal plans will lock to one environment, we will ask Tech to review your account. They may create another user for you and split your keys.

Answer by admin
Answered On April 3, 2017 1:28 pm #
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