Photoshop CC shutting down unexpectedly« Back to Questions List

Hi,

I am heard about this software for converting PSD file to XML. So that I am install the trial version to see how this work and how much professionalism applied on this software. But when I am trying to work on this plugin the photoshop are quite unexpectedly. Would you please suggest why this happening. I really very interest to by this plugin for my company.

Looking forward to hear from you.

Asked by Delwar
Added March 18, 2016 1:23 pm

This question has been resolved, view the correct answer now!

Caution when using ${obj} Tag with AI objects

We have had user reports of Photoshop crashing when using ${obj} tag with some layers. The problem is that Photoshop will use the same icon for both a Smart Object and an Illustrator Object – so its hard to tell the difference from your PS layers.

When you use ${obj} tag, it will open the Object inside the tag during the export – this feature is designed for actual Smart Objects in Photoshop. If you use this with an Illustrator Object, then naturally Illustrator will open with the element.

The crash happens when Photoshop tries to copy the AI element – but Adobe does not allow your PSD to communicate with AI unless using Bridge = Photoshop crash!

Simple solution is to remove the ${obj} tag from the layer.  Future Storm versions will have support for this.
Answer by admin
Answered On May 16, 2016 2:03 am #
Correct Answer

Session Hopping

Hi, Tech was able to review your logs. You were able to login successfully several times. Did you mean the plugin quit unexpectedly?

Tech found that you had a few Session Hops (trying to start multiple sessions at once), which would explain your issue. Session Hops will kick out your previous session and give you a Stormy Weather message.

Although the server will not suspend for this, if you do it frequently it will lock you out for a few minutes.

If you think your error is for another reason, please let us know and Tech will further investigate.
Answer by admin
Answered On March 18, 2016 5:17 pm #

Hi,

This is the first report we have ever had of this. Support will contact you by email as Tech will have to investigate this. You may be asked to provide additional information such as your PS version number, OS and version, etc.

Answer by admin
Answered On March 18, 2016 1:40 pm #
Looking for another answer? View other questions in Install Photoshop or get premium support for guaranteed results.
Asked by Delwar
1882 views
3 answers
Last Answered 5 years ago by admin

Categories

Recent Answers

asked by raulmatamoros
asked by Mamon-Rez
asked by Robert Lugg
asked by Rojtberg
[+] View All Recent Questions

Share Your Knowledge!

Contribute to the community and help other users to benefit from your answer with experience and knowledge.