Export panel pro issue« Back to Questions List

Hi,

I am having issues with opening the export panel pro that I just purchased. It opens the panel, inside Photoshop, but doesn't show me the "LOGIN" dialogue box anymore. I just shows a blank screen.

Please can you check and let me know what the problem is?

Added June 21, 2016 3:38 am

This question has been resolved, view the correct answer now!

Hi,

What you experience is normal, we have MANY curious users. Visit //exportkit.com/contact and submit a 420 request. Thats the fastest way.

Answer by admin
Answered On June 22, 2016 12:47 pm #

This issue happened again.
Please have a look.
Thanks.

Answered On June 22, 2016 6:30 am #

Perfect! :-)

Thank you. Its working as expected now.

Answered On June 21, 2016 4:04 am #

Hi,

It is not a white screen. I have a screenshot of how it all looks like but I don’t think there is a provision to include images on this thread, is there?

Answered On June 21, 2016 3:57 am #

Hi,

The Tech on-call has re-enabled your IP. The screen you saw was a 420 message. In the future you can use our Contact Us page to request your IP to be re-enabled: //exportkit.com/contact.

Answer by admin
Answered On June 21, 2016 3:53 am #
Correct Answer

Hi,

The white screen is common when the server is creating a new session for you. This should only last a second or two while it downloads Google Fonts.

If you notice it is lasting longer, or you see a white screen often – then let us know and Tech will debug.

Answer by admin
Answered On June 21, 2016 3:49 am #
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