[ERROR] Session did not start trying again ...« Back to Questions List

I kept getting the message below. Then my IP got blocked.

"[ERROR] Session did not start trying again ..."

What would you recommend I do to fix the issue?


Asked by udesh
Added November 18, 2015 2:41 pm

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You will have to 1) import your file into XD or 2) revert to an older version of Illustrator (v21 or v22) or Photoshop (v19) to use the plugin until we correct a bug with Adobe.

Solution 1:

You can drag and drop your .psd or .ai file into XD and export your file there.  On average a 2-5 min export in Photoshop or Illustrator will only take about 10 - 15 seconds in XD.

Solution 2:

You will have to request an older version from Adobe support and they will provide you with a link to download. 

For more information please go to Adobe post for more information


Answer by julie ★★★
Answered On October 30, 2021 1:07 am #

UPDATE: 2021

As of CC2020 Adobe has changed its plugin framework (CEP) in such a way that Lightning Storm no longer functions. You will receive many errors including *Session did not start*.

You must revert to an earlier version of PSD (v19 or v20) and AI (v21 or v22) to solve this issue.

Answered On October 29, 2021 5:25 pm #

Invalid User Name

Tech found an issue with non-utf8 usernames where this can cause the plugin to reload the session. This can happen when using multi-language user names on your computer. Tech also found that some reserved names such as having the username: User, can also cause a session restart.


Create another user account on your system with an standard, English username. Launch Photoshop and reload the plugin to test.

Answer by admin
Answered On September 22, 2016 10:59 pm #

Close the CC2015 Splash Screen

You need to start Photoshop first, not the splash screen. Ensure you open a PSD or create a new file – then open the plugin. The plugin needs to read info from Photoshop in its “ready” state.

Answer by admin
Answered On September 22, 2016 1:43 pm #

Disable Skype

We have found that Skype will also cause this issue on older computers. If you experience a session restart often – disable Skype and reopen the plugin.

Answer by admin
Answered On January 20, 2016 1:20 am #

Hi Udesh,

That message has to do with Session/IP hopping and Proxy Debugging.

When you get that message, that means the server is “actively blocking you”, the only “normal” way to get this message is:

a) If you load Photoshop with Storm already open, sometimes Photoshop will request a lot of resources during load – to the server this looks like a debug.
b) If you load Photoshop and Illustrator and open the plugin in both at the same time – looks like a debug to the server.

In both situations the plugin will restart and you will no longer see the message, when you see the message multiple times - its because the server is blocking your debug.

If you are a “smart/curious user”, check out our JS Security in this video: //exportkit.com/learn/video-tutorials/product-tour/mumbo-jumbo-javascript-security. Or you can ask us a question.

Play Fair

There are some actions which will instantly Suspend you, others will give you two attempts - then suspend you. Read our Abuse Policy for more details: //exportkit.com/abuse.

Answer by admin
Answered On November 18, 2015 3:25 pm #
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Asked by udesh
6 answers
Last Answered 2 years ago by julie


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