[ERROR] Session did not start trying again ...« Back to Questions List

I kept getting the message below. Then my IP got blocked.

"[ERROR] Session did not start trying again ..."

What would you recommend I do to fix the issue?


Asked by udesh
Added November 18, 2015 2:41 pm

Do you have the right answer? If you do other users will benefit from your contribution, share your knowledge with the community!

its all a troll. there are too many steps involved including activation. which they havent mentioned at all. so weird.

Answer by okiri
Answered On January 14, 2019 8:48 pm #

None of the above works. All words. Don’t buy this product

Answer by Sonali Jogi
Answered On December 4, 2018 7:34 am #

Invalid User Name

Tech found an issue with non-utf8 usernames where this can cause the plugin to reload the session. This can happen when using multi-language user names on your computer. Tech also found that some reserved names such as having the username: User, can also cause a session restart.


Create another user account on your system with an standard, English username. Launch Photoshop and reload the plugin to test.

Answer by admin
Answered On September 22, 2016 10:59 pm #

Close the CC2015 Splash Screen

You need to start Photoshop first, not the splash screen. Ensure you open a PSD or create a new file – then open the plugin. The plugin needs to read info from Photoshop in its “ready” state.

Answer by admin
Answered On September 22, 2016 1:43 pm #

Disable Skype

We have found that Skype will also cause this issue on older computers. If you experience a session restart often – disable Skype and reopen the plugin.

Answer by admin
Answered On January 20, 2016 1:20 am #

Hi Udesh,

That message has to do with Session/IP hopping and Proxy Debugging.

When you get that message, that means the server is “actively blocking you”, the only “normal” way to get this message is:

a) If you load Photoshop with Storm already open, sometimes Photoshop will request a lot of resources during load – to the server this looks like a debug.
b) If you load Photoshop and Illustrator and open the plugin in both at the same time – looks like a debug to the server.

In both situations the plugin will restart and you will no longer see the message, when you see the message multiple times - its because the server is blocking your debug.

If you are a “smart/curious user”, check out our JS Security in this video: //exportkit.com/learn/video-tutorials/product-tour/mumbo-jumbo-javascript-security. Or you can ask us a question.

Play Fair

There are some actions which will instantly Suspend you, others will give you two attempts - then suspend you. Read our Abuse Policy for more details: //exportkit.com/abuse.

Answer by admin
Answered On November 18, 2015 3:25 pm #
Looking for another answer? View other questions in Error or get premium support for guaranteed results.
Asked by udesh
6 answers
Last Answered 3 years ago by okiri


Recent Answers

asked by prabhumd
asked by sudeep
asked by Vamshidhar
asked by Arun makwana
asked by Mrfem
asked by aryanr
asked by JoeTreacy
asked by raulmatamoros
asked by Mamon-Rez
asked by Robert Lugg
asked by Rojtberg
[+] View All Recent Questions

Share Your Knowledge!

Contribute to the community and help other users to benefit from your answer with experience and knowledge.