[ERROR] Session did not start trying again ...« Back to Questions List

Hi whenever I open illustrator and run the extension it loads for 10 seconds showing the prompts then I get the message Session did not start, I looked at the other threads and nothing there is helping, not sure whats going on.

Asked by quinngodin
Added June 6, 2017 2:09 am

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You will have to 1) import your file into XD or 2) revert to an older version of Illustrator (v21 or v22) or Photoshop (v19) to use the plugin until we correct a bug with Adobe.

Solution 1:

You can drag and drop your .psd or .ai file into XD and export your file there.  On average a 2-5 min export in Photoshop or Illustrator will only take about 10 - 15 seconds in XD.

Solution 2:

You will have to request an older version from Adobe support and they will provide you with a link to download. 

For more information please go to Adobe post for more information


Answer by julie ★★★
Answered On October 30, 2021 1:07 am #

I have same issue what is the fix


Answer by erenninger
Answered On March 3, 2021 10:30 pm #

error session did not start trying-again…. loading loading…. how to fix this

Answer by ahilan
Answered On January 8, 2021 5:37 am #


We apologize for this, normally this is a very quick install. We have submitted a ticket to Tech and you will be contacted via email shortly. Tech will then debug your connection to find the cause of the issue.

Answer by admin
Answered On June 6, 2017 5:15 pm #

Hi @Admin,

User changed to ”quinn” no change.

Splash screen never left opened to begin with.

Skype was uninstalled months ago.

Issue persists.


Answer by quinngodin
Answered On June 6, 2017 4:42 am #


This is the original post regarding this issue: //exportkit.com/answers/error-session-did-not-start-trying-again. This is a very specific message.

1) Ensure your OS user name is not ”User” and does not contain special characters

2) Close the Adobe splash screen

3) Disable skype

Try these solutions first, if this still does not work we will contact you directly and schedule Tech to debug your connection.

Answer by admin
Answered On June 6, 2017 2:59 am #

@admin not sure what you mean by debuggers and loggers, so ill assume that it couldn’t be the issue.

Answer by quinngodin
Answered On June 6, 2017 2:16 am #


We will ask Tech to review your logs. Situations like this are normal, you must disable all debuggers and loggers. If you have Skype, disable that also and try again.

Answer by admin
Answered On June 6, 2017 2:13 am #
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Asked by quinngodin
8 answers
Last Answered 2 years ago by julie

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