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i just bought the 24 hour freelancer option and whenever I go to the activation page, it tells me that there I have no registered keys. What's going on?

Asked by DanGroove
Added October 28, 2021 6:46 pm

Do you have the right answer? If you do other users will benefit from your contribution, share your knowledge with the community!

No, let us know once you are able to export and we will notify tech to restart your time.
Answered On October 29, 2021 9:10 pm #

Alright I will do that, but my 24 hours is almost up... Do I have to pay again?
Answer by DanGroove
Answered On October 29, 2021 6:02 pm #

OK you will need to contact Adobe support and request v21 or v22 of Illustrator.

Adobe changed their architecture and its now difficult to load the plugin beyond CC2020. Tech is working on this but there is no active time frame for a fix.

If you contact Adobe support and request an earlier version then you can use the plugin normally.

Answered On October 29, 2021 5:29 pm #

Alright it seems I'm finally past the the free user limit error. Now whenever I click the export now button, it does nothing. Not sure what's going on
Answer by DanGroove
Answered On October 29, 2021 2:43 pm #

OK sounds good, I'm using Illustrator CC 2021 V25.4.1.
Answer by DanGroove
Answered On October 29, 2021 1:15 pm #

Hi, we notified Tech. You time will begin once you can export so no worries. Can you tell us what version of AI you are using?
Answered On October 29, 2021 12:30 pm #

Thank you for forwarding it. Is it possible to get an extension on the time limit as I still can't access the service via Illustrator. I don't work with XD or Figma
Answer by DanGroove
Answered On October 28, 2021 8:15 pm #

You can still use XD or Figma in the meanwhile.
Answered On October 28, 2021 7:52 pm #

Hi, I will forward this to Tech. You should be fully active but there may be updates to the AI servers. You will get an update shorlty.
Answered On October 28, 2021 7:48 pm #

Thank you, it is now activated however the illustrator plugin still says that I still have the free user limit. Do I have to wait a certain amount of time for it to recognize it?
Answer by DanGroove
Answered On October 28, 2021 7:44 pm #

Your key is now available. In the future you must return to exportkit.com after your purchase to complete the order.
Answered On October 28, 2021 7:13 pm #
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Asked by DanGroove
121 views
11 answers
Last Answered 3 months ago by Support

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