Session didn't start, try again« Back to Questions List

Hi,

I get "session didnt start, try again" error after launching exportkit from Extensions in my Adobe photoshop CC 2015.

I don't have skype at all installed on my PC.

My PC username isn't "user".

Please help asap.

Thanks

Asked by rahmankakar87
Added September 17, 2017 2:01 pm

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Hi, 

You will have to 1) import your file into XD or 2) revert to an older version of Illustrator (v21 or v22) or Photoshop (v19) to use the plugin until we correct a bug with Adobe.

Solution 1:

You can drag and drop your .psd or .ai file into XD and export your file there.  On average a 2-5 min export in Photoshop or Illustrator will only take about 10 - 15 seconds in XD.

Solution 2:

You will have to request an older version from Adobe support and they will provide you with a link to download. 

For more information please go to Adobe post for more information

https://community.adobe.com/t5/photoshop/download-photoshop-19-1-9/m-p/10902533

Answer by julie ★★★
Answered On October 30, 2021 1:05 am #

Hi,

Can you contact us, we will need to pass some personal info such as your IP Address to Tech so they can debug this.

Answer by admin
Answered On September 18, 2017 1:44 pm #
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