We take a small bit of information from your computer to generate a unique key - there are some rare cased where a user may have the exact same system as another user - so it thinks your computer belongs to someone else.
We have applied a hot-fix for this currently where you can change the username/email to login.
We will correct this issue in the next release.
Added April 20, 2015 4:08 pm
Do you have the right answer? If you do other users will benefit from your contribution, share your knowledge with the community!
1236views 0answers Last Answered7 years agobyadmin
Our Creative Team will export your project live and answer any questions you may have - we guarantee your first conversion will 100% work - we work with you to ensure this, Contact Us or check the Community FAQs for assistance.