Hello, I can not use the 14 days of testing, the message ”416 no active keys” appears on the screen, how do I test for 14 days?

Hello, I can not use the 14 days of testing, the message ”416 no active keys” appears on the screen, how do I test for 14 days?

Hello, I can not use the 14 days of testing, the message ”416 no active keys” appears on the screen, how do I test for 14 days?

I can’t install with photoshop cs6. Please Can I help you !

it doesn’t work with the latest CC2018

Hi,

No worries, we are here to help. Our CC2015 version works with CC2015 – CC2017. Once you install the plugin using the files on our installer page, you will no longer see the error!

Hi I am using a mac, I have down loaded the install. There ist a CC 2106 in the package. Really appreicate your help and patients

Hi,

You are getting the error because you are using the wrong installer. You are using the CC installer which is NOT THE SAME as the CC2017 installer.

Adobe versions:

CS6 | CC | CC2014 | CC2015 | CC2016 | CC2017

Illustrator v17 is CC while Illustrator v21 is CC2017 - they are not the same, and require different installers.

To install in CC2017 you must use the files found on our Installation page: //exportkit.com/learn/getting-started/installation – use the install files found there and follow the instructions on the page. This will ensure you have a clean install!

Hi sorry I am still getting ’This extension can not be installed, it requires illustrator version in range of inclusivelt between 16.0 and 17.9’.

I have downloaded and unzipper Folder CS6-CC with LightningStorm_CS6_CC.zxp in it

My illustrator plus all my other adobe products are full upto date.

Hi,

It seems like you tried to install our CS6 version with CC2017 – this is an easy fix. Visit our installation page and you will see a link to download the CC version of the plugin along with install instructions: //exportkit.com/learn/getting-started/installation.

Hi I am try to install the extension, I have the illustrator CC 2017 when I try to install extension 2016+ its says.

’This extension can not be installed, it requires illustrator version in range of inclusivelt between 16.0 and 17.9’.

My version however I have

Version:21.0.2, Copyright © 1987-2016 Adobe Systems Inc.  All rights reserved.

Please advise

Manual MAC Install CC

IMPORTANT: MAC Manual Extraction

1. Find the LightningStorm_CC2015.zip file in the Finder, copy the file.
2. Navigate to ~/Library/Application Support/Adobe/CEP/extensions/, paste the LightingStorm_CC2015.zip file. (Create the CEP/extensions path if required)
3. Open your Applications folder, then open the Utilities folder. Open the Terminal application, at the command line type "unzip " followed by a space.
4. Drag and drop the .cpgz or .zip file into the terminal window and hit enter.

Hi Stephen,

Service Manager 4 is used with CC and CC2014 – if this is your version of Photoshop then you do not need to do a manual install, ensure you are using Extension Manager CC with the CS6-CC2014 version of the plugin.

If you have CC2015 or 16 then follow our manual install guide: //exportkit.com/answers/install-problem-cc-2015-i-do-not-see-the-extension

Hi!

I cannot find on my computer the extension folder and CEP folder too. Nowhere. I just found the CepServiceManager4 folder but isn’t there the extension folder.

I use Win 10 OS.

Please help me!

Thank you!
Steven

Hi,

When you First Open the Plugin, you will see a white screen for a second or two – this happens because the server is caching your Google Fonts (after your first load, you will not see the white screen): //exportkit.com/answers/why-do-i-see-a-white-screen-in-the-plugin.

If you do not see the icon in your item bar to open the plugin, then please contact us directly: //exportkit.com/contact.

i can see plugin when i start nothing happens why? i use adobe cc 2015.5

Hi,

Please read our quick install guide for CC2015: //exportkit.com/learn/getting-started/installation.

I installed yesterday my exportkit into photoshop (cc 2015 6232016).. it was showing in my extensions.. I clicked on it and I was able to ”login” on member section. But nothing really happened. I was not showing. So I tried to uninstalled it. I erased the folder under CEP/extensions but then when I was pasting again the .zxp file once I changed it to zip file it was not giving the same message that it could corrupt the file as the first time I installed. Anyway.. now the lightning storm plugin is not showing under the photoshop extensions.. Your help is needed here.. Thanks!

Hi,

You need to navigate to your Users folder, this is normally under your C drive. The drive you have Windows installed on will have your Users folder.

Once you find your Users folder, use the path mentioned above (create the CEP/extensions folder if it does not exist):

[drive]\Users\[user]\AppData\Roaming\Adobe\CEP\extensions\

or

%userprofile%\AppData\Roaming\Adobe\CEP\extensions\

%userprofile% should default to your User directory on Windows.

Hi
I have installed photoshop on D: and I found CEP only there:

D:\Program Files (x86)\Photoshop\Adobe Photoshop CC 2015\Required\CEP\extensions

but it still don’t want to work when I extracted those files in this place. I don’t have AppData\Roaming\Adobe\CEP\extensions\

Check Your Spelling

Another very common mistake users make is spelling and the correct case (upper/lower). You must spell extensions and *NOT* extentions.

CORRECT:

GOOD: CEP/extensions

INCORRECT:

BAD: CEP/extentions (extensions spelling)
BAD: cep/extensions (CEP uppercase)
BAD: CEP/EXTENSIONS (extensions lowercase)